Atelier Support

Frequently Asked Questions

Clear guidance on our structural tailoring, uncompromising material weights, and premium delivery services.

Garment & Service Care

Sizing, Care & Returns

How do Pomodoro garments fit?

How should I care for heavyweight wool?

Our pieces feature architectural tailoring with structured silhouettes. We recommend choosing your standard size for a sculpted fit, or sizing up for a relaxed drape.

To preserve the uncompromising weight of our double-faced wool and structured outerwear, we advise professional dry cleaning only. Store on wide hangers to maintain shoulder structure.

What are your premium shipping options?

What is your return policy?

We offer complimentary express shipping globally. Each order is dispatched in our signature protective garment box within twenty-four hours, complete with secure tracking.

We accept returns of unworn, unaltered garments within fourteen days of delivery. Returns must include all original packaging and hanger systems to ensure safe transit.

Still seeking guidance?

Our atelier team is available for styling consultations and order inquiries.